postalnews.com

the original daily news digest of the postal world since 1998

Saturday, March 31

Satisfaction Guaranteed (not!): Redefining "service" — the Postal Way

Save the Post Office
Posted by brian at 4:16 PM
Email ThisBlogThis!Share to XShare to FacebookShare to Pinterest

No comments:

Post a Comment

Newer Post Older Post Home

Pages

  • Home

Followers

Blog Archive

  • ►  2026 (6)
    • ►  March (2)
    • ►  February (2)
    • ►  January (2)
  • ►  2025 (191)
    • ►  November (2)
    • ►  October (8)
    • ►  September (16)
    • ►  August (11)
    • ►  July (21)
    • ►  June (13)
    • ►  May (9)
    • ►  April (14)
    • ►  March (26)
    • ►  February (36)
    • ►  January (35)
  • ►  2024 (480)
    • ►  December (34)
    • ►  November (31)
    • ►  October (41)
    • ►  September (31)
    • ►  August (33)
    • ►  July (38)
    • ►  June (37)
    • ►  May (46)
    • ►  April (51)
    • ►  March (52)
    • ►  February (46)
    • ►  January (40)
  • ►  2023 (670)
    • ►  December (55)
    • ►  November (24)
    • ►  October (16)
    • ►  September (39)
    • ►  August (62)
    • ►  July (83)
    • ►  June (74)
    • ►  May (56)
    • ►  April (62)
    • ►  March (66)
    • ►  February (64)
    • ►  January (69)
  • ►  2022 (914)
    • ►  December (63)
    • ►  November (74)
    • ►  October (68)
    • ►  September (79)
    • ►  August (88)
    • ►  July (82)
    • ►  June (75)
    • ►  May (85)
    • ►  April (67)
    • ►  March (80)
    • ►  February (74)
    • ►  January (79)
  • ►  2021 (1003)
    • ►  December (91)
    • ►  November (77)
    • ►  October (75)
    • ►  September (84)
    • ►  August (78)
    • ►  July (88)
    • ►  June (97)
    • ►  May (73)
    • ►  April (83)
    • ►  March (93)
    • ►  February (86)
    • ►  January (78)
  • ►  2020 (1629)
    • ►  December (109)
    • ►  November (92)
    • ►  October (147)
    • ►  September (134)
    • ►  August (204)
    • ►  July (146)
    • ►  June (121)
    • ►  May (133)
    • ►  April (153)
    • ►  March (158)
    • ►  February (124)
    • ►  January (108)
  • ►  2019 (1433)
    • ►  December (135)
    • ►  November (102)
    • ►  October (117)
    • ►  September (118)
    • ►  August (114)
    • ►  July (117)
    • ►  June (100)
    • ►  May (121)
    • ►  April (130)
    • ►  March (125)
    • ►  February (118)
    • ►  January (136)
  • ►  2018 (1654)
    • ►  December (119)
    • ►  November (117)
    • ►  October (134)
    • ►  September (130)
    • ►  August (118)
    • ►  July (128)
    • ►  June (143)
    • ►  May (148)
    • ►  April (169)
    • ►  March (164)
    • ►  February (139)
    • ►  January (145)
  • ►  2017 (1944)
    • ►  December (164)
    • ►  November (146)
    • ►  October (172)
    • ►  September (142)
    • ►  August (162)
    • ►  July (146)
    • ►  June (152)
    • ►  May (162)
    • ►  April (148)
    • ►  March (191)
    • ►  February (177)
    • ►  January (182)
  • ►  2016 (2209)
    • ►  December (189)
    • ►  November (183)
    • ►  October (181)
    • ►  September (172)
    • ►  August (193)
    • ►  July (173)
    • ►  June (193)
    • ►  May (194)
    • ►  April (188)
    • ►  March (184)
    • ►  February (173)
    • ►  January (186)
  • ►  2015 (2431)
    • ►  December (173)
    • ►  November (177)
    • ►  October (164)
    • ►  September (189)
    • ►  August (208)
    • ►  July (230)
    • ►  June (220)
    • ►  May (284)
    • ►  April (185)
    • ►  March (218)
    • ►  February (186)
    • ►  January (197)
  • ►  2014 (2874)
    • ►  December (227)
    • ►  November (237)
    • ►  October (241)
    • ►  September (203)
    • ►  August (241)
    • ►  July (262)
    • ►  June (229)
    • ►  May (250)
    • ►  April (251)
    • ►  March (251)
    • ►  February (239)
    • ►  January (243)
  • ►  2013 (2550)
    • ►  December (239)
    • ►  November (202)
    • ►  October (207)
    • ►  September (207)
    • ►  August (241)
    • ►  July (230)
    • ►  June (200)
    • ►  May (202)
    • ►  April (182)
    • ►  March (203)
    • ►  February (225)
    • ►  January (212)
  • ▼  2012 (2592)
    • ►  December (177)
    • ►  November (219)
    • ►  October (191)
    • ►  September (178)
    • ►  August (190)
    • ►  July (238)
    • ►  June (182)
    • ►  May (224)
    • ►  April (238)
    • ▼  March (241)
      • Dispute among Senate Dems threatens postal reform ...
      • Satisfaction Guaranteed (not!): Redefining "servic...
      • Northern Virginia residents battle to save local p...
      • Video: Postal Truck Strikes 6-Year-Old Child
      • Defendants Convicted in Widespread Identity Theft ...
      • Mail-sort centers' fate unresolved, with Congress ...
      • Postal worker confesses to stealing $40,000 worth ...
      • USPS Plans to Allow Mailer Logos and Marks on Perm...
      • More on this week's Senate hearing, and the future...
      • Maintenance Craft PSE National Dispute Resolved
      • Mail stopped after post office gets it dead wrong
      • House postal bill would save billions, CBO says
      • West Virginia Senator Introduces Postal Service Bill
      • APWU Calls for April Actions to Save the Postal Se...
      • Reward offered for info on suspects involved in as...
      • Postman’s heroics draw adoration from neighbors
      • National Postal Forum - This Ain't Your Grandfathe...
      • Opinion: Cloned Postal Service op-ed offers small ...
      • What happened to postal reform?
      • Another LLV bursts into flames- carrier rescues mail
      • US Senate considering commission to review USPS bu...
      • Why letter carriers can’t expect a retirement ince...
      • Wisconsin carrier pleads guilty to driving postal ...
      • Magazines' Digital Circulation More Than Doubles--...
      • Barbara Quirk: Hightower’s take on Post Office is ...
      • PRC Chides Cash-Strapped Postal Service for Pricin...
      • People Will Tell You That You're Late and You'll H...
      • NYC clerk gets 5 years probation for workers comp ...
      • PRC Approves Sequel to USPS's QR Code Promo
      • Lawmakers seek to limit postal executive compensation
      • Why Merchants Should Move to Intelligent Mail Barc...
      • Hallmark Cards to close Sunrise Greetings subsidiary
      • Florida letter carrier busted for trying to "deliv...
      • Postal Service bars TV cameras from meeting with b...
      • Mail burned in fire at Ohio Post Office
      • Retired postal worker in American Samoa charged wi...
      • USPS February Financials: Year to date loss from o...
      • Banks find opportunity in U.S. Postal Service woes
      • Postmaster general supports ‘practically everythin...
      • USPS Planning Retirement Incentives To Help Downsi...
      • Bernie Sanders says steps may lessen impact of pos...
      • GOP Senators block GOP authored postal reform bill...
      • Cloture Vote Fails on S. 1789 USPS Reform Bill
      • USPS plan to set up own health plan faces lawmaker...
      • APWU: Senate Debate on Postal Bill Expected in Mid...
      • Highlights from today's House committee hearing on...
      • Largest Postal Union Calls on Senate to Reject S. ...
      • Postmasters Hear Frank Assessments of Challenges F...
      • A Final Tale from the CPU Hit List
      • USPS Seeks 'Soft Landing' For Downsized Employees,...
      • NALC: Senate will take up S. 1789 after Easter recess
      • Modern Times at the Postal Service: Network Ration...
      • Expert: USPS pullout would jeopardize federal heal...
      • Postcom: S. 1789 on hold until after Easter recess?
      • Sanders aims to save postal service jobs
      • Senate turns attention to the Postal Service
      • Post office debate triggers lobbying
      • Australia Post launches online letterbox
      • Editorial: Wrong message- USPS executives not maki...
      • It’s Show Time: NAPS Leg/Reg Update – March 24, 2012
      • NAPUS: Senate Finally Ready to Move on Postal Bill
      • USPS still can't get its story straight on secret ...
      • APWU Makes Progress On ‘Shared Services’
      • NAPUS Board Prepares to Deal with Tough Issues
      • Video: Arizona woman blames post office for losing...
      • Congressman requests immediate review of “loophole...
      • Mail handlers’ contract talks move to mediation pr...
      • Postal Service steers attention away from 'flawed'...
      • North Carolina supervisor guilty of workers comp f...
      • Man Who Fatally Hit Postman, Severing His Legs, Ch...
      • Why the Postal Service is Needed: the Digital Divide
      • NALC: Senate could vote on S. 1789 on Monday
      • Postal Service could play vital role during anthra...
      • Postal bill vote to be held over Mikulski's opposi...
      • Kansas OIC indicted for money order fraud - postal...
      • 77 year old Kansas letter carrier admits not deliv...
      • Postal reform bill to hit Senate floor next week
      • Mikulski places hold on postal legislation “in obj...
      • NALC’s Rolando: Ryan GOP budget a “path to inequal...
      • Wisconsin letter carrier cited for drunk driving w...
      • Postal Service Delivers a Record share of FedEx Gr...
      • Secret market survey reveals USPS plans would cost...
      • Rhode Island mail handler to plead guilty in card ...
      • Feds probe possible theft of passport payments at ...
      • Postal workers union warns of impact of closings
      • To cut costs, Postal Service turns to groceries
      • Senators to PMG: Clean House before Cutting Rural ...
      • Politics, Network Optimization and Early Retirement
      • USPS has cut 27,547 career jobs in the last 12 months
      • Letter: Greed is undermining the noble work of USPS
      • Connecticut postal worker due in court in theft case
      • Your Local Post Office: From Public Service to Pro...
      • What UPS-TNT Merger Could Mean for Postal Service
      • California postal clerk pleads guilty to embezzlement
      • Cash4Gold missing jewelry still not found
      • USPS Targets Small Businesses for Growth
      • Oakland postal employee charged with wire fraud
      • MIT forum discusses USPS future
      • Sen. Susan Collins faults the Postal Service (and ...
      • "Because we said so": The unassailable logic of po...
    • ►  February (262)
    • ►  January (252)
  • ►  2011 (2830)
    • ►  December (252)
    • ►  November (248)
    • ►  October (257)
    • ►  September (261)
    • ►  August (223)
    • ►  July (192)
    • ►  June (257)
    • ►  May (217)
    • ►  April (217)
    • ►  March (238)
    • ►  February (230)
    • ►  January (238)
  • ►  2010 (2962)
    • ►  December (272)
    • ►  November (248)
    • ►  October (227)
    • ►  September (243)
    • ►  August (251)
    • ►  July (258)
    • ►  June (220)
    • ►  May (193)
    • ►  April (244)
    • ►  March (257)
    • ►  February (230)
    • ►  January (319)
  • ►  2009 (2441)
    • ►  December (323)
    • ►  November (224)
    • ►  October (178)
    • ►  September (177)
    • ►  August (220)
    • ►  July (226)
    • ►  June (200)
    • ►  May (191)
    • ►  April (224)
    • ►  March (207)
    • ►  February (162)
    • ►  January (109)
  • ►  2008 (1509)
    • ►  December (137)
    • ►  November (117)
    • ►  October (121)
    • ►  September (137)
    • ►  August (173)
    • ►  July (120)
    • ►  June (114)
    • ►  May (112)
    • ►  April (108)
    • ►  March (107)
    • ►  February (118)
    • ►  January (145)
  • ►  2007 (1669)
    • ►  December (159)
    • ►  November (124)
    • ►  October (125)
    • ►  September (112)
    • ►  August (147)
    • ►  July (116)
    • ►  June (111)
    • ►  May (119)
    • ►  April (138)
    • ►  March (161)
    • ►  February (173)
    • ►  January (184)
  • ►  2006 (1418)
    • ►  December (171)
    • ►  November (133)
    • ►  October (124)
    • ►  September (101)
    • ►  August (105)
    • ►  July (78)
    • ►  June (89)
    • ►  May (94)
    • ►  April (139)
    • ►  March (148)
    • ►  February (114)
    • ►  January (122)
  • ►  2005 (1066)
    • ►  December (103)
    • ►  November (98)
    • ►  October (82)
    • ►  September (130)
    • ►  August (78)
    • ►  July (79)
    • ►  June (73)
    • ►  May (62)
    • ►  April (68)
    • ►  March (95)
    • ►  February (99)
    • ►  January (99)
  • ►  2004 (407)
    • ►  December (104)
    • ►  November (112)
    • ►  October (116)
    • ►  September (75)
Simple theme. Powered by Blogger.