'This white paper identifies for the Postal Service the top 10 types of grievances unions file, and the ones that could cause a backlog. The Postal Service could use this information to reduce the number of filings and the backlog, by establishing new initiatives to target the causes for the grievances. By reducing the number of grievances and settling them at the lowest possible level, the Postal Service can reduce costs associated with grievances and improve labor relations with its unions.' USPS OIG web site
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